Shipping and Payment Options

Shipping:

Ross-Tech cannot guarantee same day shipment. In-stock items are normally shipped within 1 business day after receipt of payment when choosing FedEx or UPS service. US Postal Service may take an additional day depending on the time of receipt of payment.  Backordered items normally ship within 1-2 business days after receipt of goods to inventory.

All orders are shipped insured and direct signature required.  Please be sure to provide a shipping address where a signature can be obtained.

USA customers:

Ross-Tech offers standard UPS, FedEx and US Postal Service options. Shipping time is typically the speed you specify plus one business day from the point when your order is submitted. For example, if you place and pay for an order on Tuesday and have specified 2nd Day Shipping, it should ship out on Wednesday and should arrive on Friday.

Select an option from the drop down menu.

For those who want to ship against their own account, choose the option: "XU - Charge Customer's FedEx or UPS Account". Then fill in the "Using your FedEx or UPS Account for shipping?" information box below with your account number, postal code and the desired ship method. 

Please note, we do not ship by any other carriers such as DHL, Emory, etc.

US Prokit Customers: If you are a US customer that is ordering a ProKit, please remember that we offer free 2nd day shipping in the US or if you need the ProKit sooner, you may choose overnight shipping for additional cost.  Select either the "Pro-Kit Only (b) -  FedEx 2 Day Free" or the "Pro-Kit Only (a) - FedEx AM Overnight".

International Customers:

We only ship via FedEx. Our shipping rates are displayed for your country in the "Ship Via" selection box.  Choose one of the options shown.  Shipping time is typically 3-5 business days but can vary wildly depending on the customs departments in each country.

You (the customer) are responsible for paying any duties or taxes. We cannot advise you in advance how much these will be.  The courier company normally pays these costs on your behalf when they clear the package through customs in your country and will then collect the same from you, either when the package is delivered or by invoice afterwards. The courier company may also assess a small fee for this service.

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Payment:

Select an option from the drop down payment menu: Visa, MasterCard, AMEX, PayPal, or Check

If Paying by Credit Card:

Our website is secure and your credit card information is protected using the latest SSL encryption techniques.

Ross-Tech accepts VISA, MasterCard and AMEX. If you want to pay by another credit card, you must use PayPal to do so.

The Billing address on your order form must match exactly what is shown on your credit card Statement.  If you provide a Billing Address that is incorrect for your Credit Card, it will result in a delay of shipment until a valid address is provided.

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If Paying by PayPal:

If you already have a PayPal account, this is the easiest way to pay.  Just send the money to Payments@Ross-Tech.com

If you don't have a PayPal account, consider signing up. Select the PayPal option and press "Continue". You will be taken to a PayPal screen where you can pay by credit cards other than those accepted by Ross-Tech and you can create your own PayPal account for online shopping.

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If Paying by Check:

Your order will not ship until the check is received and clears our bank. The process of your check clearing our bank may take as long as 3 days.

If paying by Check or Money Order, please select "Check" so we'll know to expect your payment in the mail. Put your E-Mail address on your check so we can match it up with your order. Payment in US Dollars only please!

Mail your check to:

Ross-Tech
881 Sumneytown Pike
Lansdale, PA 19446
USA

Note:
Checks or Money Orders originating in a country other than the USA must have Micro-Encoding at the bottom including  a 9-digit ABA Routing Number as shown below.

Any other number of digits (including Canadian Postal Money Orders having a 10-digit  routing number)  are not acceptable and will not be processed. We will return such instruments via government postal service to the address indicated on the order.