Diagnostic Software for VW-Audi Group Cars

881 Sumneytown Pike, Lansdale PA 19446, USA

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Ross-Tech's Privacy Policy:

1. General:  It is our policy to keep all personal information about our customers confidential.  We will not give our customers' personal information to anyone else, except as follows:

1.1 If/when required by law:  We are subject to the laws of the United States and the Commonwealth of Pennsylvania.  Thus if a US or Pennsylvania law or court order requires us to divulge customer data, we have little choice in the matter.

1.2 Payment fraud:  We will cooperate fully with any investigation of payment fraud where said fraud has been committed against us or any of our distributors or resellers.

1.3 Theft:  We will cooperate fully with any investigation of theft, where a registered user, distributor, or reseller has reported one or more products stolen.

1.4 Distributor network:  We may share a customer's contact information with the distributor or reseller who originally purchased that customer's particular system from us

2. Personal Information:  Personal information means information that can identify you as an individual. We collect information about you and your use of our products remotely and pursuant to your purchase, registration, and support requests.  Personal Information does not include general, statistical, aggregated or anonymized information.

2.1 Your Consent:  By providing your personal information to us when purchasing a product directly from us, registering a product purchased elsewhere,  requesting support for a product, or using one of our products,  you consent to us collecting and storing that information and using it accordance with the other clauses of this policy.

2.2 Security Measures:  We will take, implement and maintain all such technical and organizational security procedures and measures as may be necessary or appropriate to preserve the security and confidentiality of any personal information in our possession, and will apply industry acceptable means to protect such information against unauthorized or unlawful disclosure or access.

3. How and why we collect information about you:  We may collect personal information under the following circumstances.

3.1 When you order a product from us:  In that case, we collect personal information from you necessary to fulfill your order and to provide future support for the product(s) you purchase.

3.2 When you register a product with us:  In that case, we collect personal information from you to establish your eligibility for support and future updates/upgrades.

3.2 When you contact us for support:  In that case, we collect personal information from you as necessary to establish your eligibility and to provide you with the assistance you seek.

3.4 When you use our software:  In that case, we may collect information allowing us improve the product, protect it from theft, and provide better support.

4. Ownership:  You acknowledge and agree that the information collected by us from you, and all right, title and interest thereto, is and shall remain our exclusive property.

5. Corrections:  You may contact us at any time to with updates or corrections to personal information we have collected from you. 

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