1. General: It is our policy to keep all
personal information about our customers confidential.
We will not give our customers' personal information to anyone
else, except as follows:
1.1 If/when required by law: We are subject to the
laws of the United States and the Commonwealth of
Pennsylvania. Thus if a US or Pennsylvania law or court
order requires us
to divulge customer data, we have little choice in the matter.
1.2 Payment fraud: We will cooperate fully with
any investigation of payment fraud where said fraud has been
committed against us or any of our distributors or resellers.
1.3 Theft: We will cooperate fully with
any investigation of theft, where a registered user, distributor, or reseller
has reported one or more products stolen.
1.4 Distributor network: We may share a customer's
contact information with the distributor or reseller who
originally purchased that customer's particular system from us
2. Personal Information: Personal information means information
that can identify you as an individual. We collect information about you and
your use of our products remotely and pursuant to your
purchase, registration, and support requests.
Personal Information does not include general, statistical, aggregated or
2.1 Your Consent: By providing your personal
information to us when purchasing a product directly from us,
registering a product purchased elsewhere, requesting
support for a product, or using one of our products, you consent to us collecting and
storing that information and using it accordance with the
other clauses of this policy.
2.2 Security Measures: We will take, implement and maintain all such technical and
organizational security procedures and measures as may be necessary or appropriate to preserve the security and confidentiality of any personal information
in our possession, and will apply industry acceptable means to protect such information against
unauthorized or unlawful disclosure or access.
3. How and why we collect information about you:
We may collect personal information under the following
3.1 When you order a product from us: In that case,
we collect personal information from you necessary to fulfill your order
and to provide future support for the product(s) you purchase.
3.2 When you register a product with us: In that case,
we collect personal information from you to establish
your eligibility for support and future updates/upgrades.
3.2 When you contact us for support: In that
case, we collect personal information from you as necessary
to establish your eligibility and to provide you with the assistance you seek.
3.4 When you use our software: In that
case, we may collect information allowing us improve the product,
protect it from theft, and provide better support.
You acknowledge and agree that the information collected by us from
you, and all right, title and interest thereto, is and shall remain our
You may contact us at any time to with updates or corrections
to personal information we have collected from you.