|
Ross-Tech's Guarantee:
Except for
known
issues, VCDS will allow you to perform all VAG-1551/1552 functions specified in your car's Workshop Manual. If
you have a problem with a VCDS system purchased from Ross-Tech or one of our distributors,
please contact us for assistance. We do our best to help you get it working properly. If,
after all efforts are made, VCDS still does not perform as described in our
manual,
we will issue a Return Authorization and refund the price paid (less shipping).
Hardware purchased from Ross-Tech is warranted against defects in materials and workmanship for
a period of one year from receipt by the end-user. This is a "Return to Factory" warranty, meaning
defective hardware must be returned to us at the customer's expense. Ross-Tech will ship repaired or replacement
goods to the customer at our expense using a comparable method of shipment.
This warranty is not transferable if you sell your hardware.
You must contact us for a Return Authorization prior to returning
any merchandise.
Limitations:
It is incumbent on the customer to make a good-faith effort to test the system with his PC and vehicle in timely
fashion after receiving it. Any problems must be reported by
email within 30 days of
receipt. Requests for refunds made after 30 days, where no
written record of a problem exists, are subject to a restocking fee of 20%
per month calculated from the date you received your
system. Reasonable exceptions to the 30 days will be
made where systems where circumstances warrant, such as when the system is
purchased as a gift.
Making a
good-faith effort may include having to call us from in front of your PC,
with it connected to the car so we can "see" exactly what's
happening. Simply e-mailing us and saying "It doesn't
work, I want my money back!" does not constitute a good-faith
effort. A PC without a properly functioning Serial
or USB port, system clock, or other essential components is considered defective. Having a defective PC is not a valid reason to return VCDS
and you are expected to find a fully functioning PC to use.
Hardware warrantees are void if interfaces have been opened or tampered with, or if they have
been subject to physical abuse. Please do not expect us to replace an interface which you've run over with your
car! :-)
Incorrect Interface:
If you order the wrong Interface for your PC or vehicle, you will be charged a $50
handling fee plus shipping (plus the difference in price) in order to process an exchange. Please
contact us before ordering if you have any questions regarding which Interface is right for your application.
Buyer's
Remorse:
We have little sympathy for people simply change their minds about a
purchase, nor are we in the free tool rental business.
If you want to return a system within 30 days because you changed your
mind, or you've sold your car, there will be a
20% restocking charge
to defray our costs.
Returns:
No refunds or
replacements will be issued without a RETURN AUTHORIZATION (RA) number!
You must contact us to receive an RA
number.
If you purchased VCDS from a distributor, you may be required to return your
system to the distributor instead of to Ross-Tech under some circumstances.
VCDS user Enrique Ramirez's "One-Lap
GTI" -
a VR6 with forced induction.
|
