Activation (Release 311.2) Activation (Release
Activation Instructions for Release 409.1
Dongle Interface users:
If you buy any of our
current interfaces software activation
is not required! VAG-COM will become fully
registered / activated as soon as you test it on a car with one of
you bought a Dongle Interface (such as a KEY-, HEX-, or MICRO-
series) directly from Ross-Tech, you do not need to register it.
You are already registered!
If you bought your Dongle Interface (such as a KEY-, HEX-, or
MICRO- series) through a
distributor you should to
submit the this
form in order to become eligible for tech support.
When you first download
and install VAG-COM, it will be in "Shareware" mode. It will access all the control
modules in your car and perform a number of useful functions, but
is blocked until the software is registered and activated.
VAG-COM generates a unique
software Serial Number on each computer
where it is installed. In order to to Activate VAG-COM, you
must provide the Serial Number that VAG-COM shows on the
computer on which you intend to use it!.
You will find the serial number on the "About" screen of the
Before requesting an Activation:
Please test VAG-COM to make
sure it communicates properly with all the systems in your car. You can do
quite a bit without activating the program! VAG-COM registrations for "dumb" interfaces are not refundable. If you are not
sure if it's working properly, ask us!
Activation requests must be made via the appropriate
Requests sent by e-mail or fax will not be processed.
We try to process all activation
requests as quickly as possible. Please do not call right after submitting your request asking to have it expedited.
This will not help. Remember: "Poor planning on your part does not constitute an emergency for us!"
Since Activations are in the form of a small file which must be saved on
your PC, it is impossible to provide them via the telephone.
Copy and Paste with all serial numbers
and activation codes to
typographical errors! If you can't access the Internet from your laptop, copy and paste the
serial number into a text file using the Notepad program on your laptop. Save the file to a floppy disk, CD,
or USB Memory Key and take it to
a computer from which you
will be filling out our registration form, and copy from the Notepad
file into the Form. Reverse this process when you receive your Activation Code.
Finding and Copying your
Go to the About screen of VAG-COM, where you will find the Serial Number.
Highlight the Serial Number by double-clicking it with your mouse. Then, right-click the highlighted area and select Copy.
This will copy your Serial Number into Windows Clipboard, so you can paste it somewhere else.
If you do not see a Serial Number, but
instead see a message that says:
... then you need to TEST VAG-COM
as described in our FAQ.
Submitting your Registration
Go to our appropriate
form and and find the field for "VAG-COM Serial Number:"
Right-click on the white area and select Paste to paste the Serial
Number into the appropriate area. Fill out the remainder of the
form and submit it.
Important: Do NOT De-Activate any old
versions of VAG-COM AFTER you have submitted an Activation
request. That will change your current Serial Number and will
totally foul up the Activation process.
You should receive your Activation
File via email
by the end of the next business day after submitting the form. "End of day" can be late in the
evening sometimes. If you have
not heard from us by the second business day after submitting your request, please follow up with an e-mail
Activation@Ross-Tech.com or give us a
Saving the Activation File
Once you receive the email with Activation File, make sure that the
Serial Number in the email still matches the Serial Number as shown on
the About Screen in VAG-COM. Use your email program to save the
attachment as shown in the examples below. If your email program does
not display the file as an attachment (may happen with Hotmail
accounts), reply to the email and ask for further instructions.
- OR -
Save the attached
Activation file to your C:\Program
Files\VAG-COM folder as shown below:
(Make sure the "Save as type:" field at the bottom shows "All
(The above examples use
Netscape Messenger and Microsoft Outlook email programs. Consult the
documentation for your email program for assistance with saving
When you return to the About screen, the "License Status"
should read "Fully Registered/Activated" like this:
If VAG-COM remains as
Unregistered/Shareware, you should check the first field of your Serial
Number against the name of the VCM file. In the above example, the first
field of the Serial Number is qy4xjz and the name of the VCM file is
qy4xjz.vcm . If they don't match, your serial number has changed and you
will need to resubmit your request.
us an invalid
Serial Number can be very
frustrating for everyone involved. Please use Copy and Paste. :-)
If you do not know how to copy and paste,
please see our Handy Tutorial!
Activation (Release 311.2) Activation (Release