Ross-Tech is known for providing excellent support to customers, but in order to be able to do this, we have some expectations of you: 

First, you must be a customer.    We do not provide support for the free shareware version of VAG-COM.   If you're using a third party interface and can't get it working, please contact your hardware vendor for support.   

If you're a customer who has purchased a licensed VAG-COM system from one of our distributors, you must register before we can provide support.

Understand that "Support" primarily consists of ensuring that our tool to works for you as described in our manual.    We do not have personal experience with every possible car-specific problem or diagnostic procedure.   The cumulative experience and car-specific knowledge available in VAG-COM related forums and discussion groups far exceeds our own.

Before customers contact us for support, we ask that they:

• Read our  Frequently Asked Questions pages. 

• If the answer to your question is not found there, check the Car Info & Procedures page.

• Understand that VAG-COM is a bit like a torque wrench:
  
  It is a precision tool that is able to perform a wide variety of different functions, but requires specific instructions for each application.  We cannot not possibly document everything you can do with every year and model of VW, Audi, Seat and Skoda that VAG-COM works with. It is essential to have proper diagnostic and repair information for the vehicle you are working on.  Links to sources of diagnostic and repair information can be found  here in our F.A.Q. 

If all else fails and you need to get in touch with us, Click here for our Contact Page.   We will do our best to help customers with any problems they encounter while using our tools.